We want you to be fully
satisfied with your purchases at Anna Beauté Plus. If for any reason,
you are not completely satisfied with your purchase, we offer you a
simple and flexible return and exchange policy.

1. General Conditions

Returns and exchanges are accepted under the following conditions:
following conditions:

The jewel must be returned within 14 days
following receipt of the order.

The jewelry must be unworn, undamaged, and in its
original packaging (box, pouch, labels intact).

Items on sale or purchased with a discount code do not
are not eligible for return or exchange , except in the case of
manufacturing defect.

Shipping costs for returns and exchanges are at the
customer's responsibility, except in the event of an error on our part (defective item,
command error).

2. Return Procedure

To initiate a return:

Contact our customer service at retour@annabeauteplus.com or via our online form indicating:

Your
order number

The or
the items concerned and the reason for the return.

You will receive an email with return instructions, including
the address to which to send the item.

Carefully pack the jewelry in its original packaging, then
send it to the address provided.

Once we receive and inspect the jewelry, you will receive
a refund within 7 to 10 business days on your
initial payment method.

3. Exchange Procedure

If you wish to exchange an item:

Follow the same steps as for a return.

Indicate in your email or online form the model you
wish to receive in exchange.

Your
order number

The or
the items concerned and the reason for the return.

The or
the models you wish to receive in exchange.

Once we receive and inspect the original piece of jewelry, we
We will send you the desired item within 7-10 days
working days , subject to availability.

4. Articles
Defective or Order Error

If you receive a defective item or if
An error has been made in your order, please let us know
inform us within 48 hours of receiving the item. We will
will provide a prepaid shipping label to return the item, and
we will replace it or refund you at no extra cost.

5. Exclusions

Personalized items (engravings, custom orders, etc.)
cannot be returned or exchanged unless they have a defect
of manufacturing.

Jewelry showing signs of wear, damage, or
handling are not eligible for return or exchange.

6. Reimbursement

Refunds will be made only via the method of
payment used during purchase.

Initial shipping charges are non-refundable ,
except in the event of an error on our part (defective item, error in
order).

7. Contact

For any questions regarding our policy
return and exchange, please do not hesitate to contact us at [contact email] or
via our online form.